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Front Desk Manager - Kalaloch Lodge - Now Hiring in Forks!

Our Exciting Work Environment

Situated right on the Pacific Ocean, Kalaloch Lodge, in Olympic National Park offer guests a variety of accommodations including ocean front cabins, lodge rooms, fine dining, all spectacular views of the Pacific Ocean.


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The Opportunity

  • Assist General Manager ¬ in establishing and implementing current and long-range objectives, plans and policies, capital plans, and financial goals in regards to Front desk and operations

  • Directs associates and coordinates the activities of the Front Desk, in Accordance with Company's Customer Service Universal Service Standards and applicable Operational Standards.

  • Monitors, directs, and supervises the daily operations of the Retail operations.

  • Manages the staff of the retail shops and is responsible for the overall direction, coordination, evaluation of the operation.

  • Reviews operating/sales reports to determine necessary changes to the operations to realize revenue maximization and financial success.

  • Coordinates with support managers for compliance of policies, merchandise mix and inventory.

  • Directly supervises front desk associates including scheduling, training, assigning and directing work, appraising performance, rewarding and disciplining associates

  • Directs daily activities of the Front Desk, analyzes and organizes operations and procedures, ensures operations are in compliance with company policies and programs.

  • Directly supervises front desk associates including scheduling, training, assigning and directing work, appraising performance, rewarding and disciplining associates.

  • Addresses guest and associates complaints and resolves problems, responds to guest inquiries.

  • Evaluates performance retail and front desk staff for compliance with established policies and objectives of organization and contributions in attaining objectives.

  • Builds relationship with client by maintaining facilities, environmental efforts, guest service, interpretive messages, and compliance.

  • All other duties as assigned.


Successful candidates will have:



  • 2-5 years experience in Front Desk Operations.

  • 2-5 years experience in a customer service setting.

  • Specific Front desk experience preferred.

  • Experience merchandising product including inventory management

  • Ability to supervise others, problem solving skills, and ability to operate in a fast paced environment.

  • Strong communication and advanced customer service skills

  • Must have valid driver's license and ability to drive a Company vehicle


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Who We Are

Take your career beyond the ordinary‚€”to the extraordinary.


At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.


Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.¬  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.¬  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit www.delawarenorth.com.


All applicants may be subject to a pre-employment background and/or drug testing.


Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.¬  Delaware North is an equal opportunity employer.


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Candidates with past experience as Customer Service Representative, Retail Shift Leader, and Call Center Representative and that have worked in companies such as Verizon, T-Mobile, and American Express are encouraged to submit their application.

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