Players club
Elwha River Casino Elwha River Casino Port Angeles, WA Port Angeles, WA Full-time Full-time $18 an hour $18 an hour 1 day ago 1 day ago 1 day ago Elwha River Casino Position Description Job Title:
Player's Club Host Department:
Player's Club Reports to:
Player's Club Manager Pay Range:
$18.
00/hr Av Hrs/ Wk:
Varies FLSA Status:
Non Exempt Prepared by:
Players Club Manager Date Prepared:
04/10/2011 Summary of Functions:
A Player Services Host is to serve the guests of the Elwha River Casino at the Players Club desk and on the gaming floor, providing a positive first impression and the reality of the best possible service by performing the following duties:
Accountability:
This position reports to the Player's Club Supervisor and Manager.
Duties and
Responsibilities:
Perform liaison tasks by receiving and appropriately directing internal and external guests and callers.
Provide specific and general departmental information regarding the casino.
Facilitate access to information, respond to written materials and makes appropriate referrals to facilitate dissemination of information.
Provide high quality customer service and hospitality in the execution of these tasks and responsibilities.
Provide specialized services to tour groups and VIP guests.
Build and promote Players Club membership.
Enter all new Players Club memberships and data entry for complimentary authorization points.
Redeem Players Club points for casino merchandise and other casino services.
Research, compile and prepare data for reports; assists with special projects.
Participate in casino promotions and events to ensure excellent customer service.
Promote and carry out Casino promotions and events.
Provide feedback and assist as needed for each promotion and events.
Answer phones and take messages.
Occasional cash handling responsibilities for non-gaming (RPOS) funds.
Ensure compliance with Tribal, State, Federal, and NIGC regulations.
Maintain strict confidentiality of Players Club data.
Supervisory
Responsibilities:
This position requires no supervisory responsibilities.
Minimum
Qualifications:
High school diploma or general education degree (GED) and two years of related experience in the hospitality or retail field.
One year of college or technical school preferred.
Understand the concept of exceptional customer service and consistently deliver outstanding, attentive and friendly service to our guests.
Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
Ability to maintain effective working relationships with department head and employees.
Skill in solving practical problems, exercising good judgment and dealing with situations where only limited standardization exists.
Excellent organizational, communication and interpersonal skills.
Skill in identifying and resolving administrative problems under pressure conditions.
Knowledge of a 24-hour, 7 day a week operation.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation.
Must be 21 years old Certificates, Licenses, Regulations:
Class B gaming license from the Lower Elwha Klallam Tribal Gaming Agency.
Washington State Driver's License Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently involves sedentary work:
exerting up to 10 pounds of force and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body.
Occasionally involves light work:
exerting up to 20 pounds of force and/or up to 10 pounds of force and/or negligible amount of force to move objects.
Occasionally lift and/or move up to 25 pounds.
Work Environment:
While performing the duties of this job, the employee is exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles.
The noise level is moderate Travel Requirement:
Local travel is occasionally required.
Travel outside of the state is infrequently required.
Typical travel time is generally less than a week.
Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Ability to commute/relocate:
Port Angeles, WA 98363:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Job Title:
Player's Club Host Department:
Player's Club.
Estimated Salary: $20 to $28 per hour based on qualifications.
Player's Club Host Department:
Player's Club Reports to:
Player's Club Manager Pay Range:
$18.
00/hr Av Hrs/ Wk:
Varies FLSA Status:
Non Exempt Prepared by:
Players Club Manager Date Prepared:
04/10/2011 Summary of Functions:
A Player Services Host is to serve the guests of the Elwha River Casino at the Players Club desk and on the gaming floor, providing a positive first impression and the reality of the best possible service by performing the following duties:
Accountability:
This position reports to the Player's Club Supervisor and Manager.
Duties and
Responsibilities:
Perform liaison tasks by receiving and appropriately directing internal and external guests and callers.
Provide specific and general departmental information regarding the casino.
Facilitate access to information, respond to written materials and makes appropriate referrals to facilitate dissemination of information.
Provide high quality customer service and hospitality in the execution of these tasks and responsibilities.
Provide specialized services to tour groups and VIP guests.
Build and promote Players Club membership.
Enter all new Players Club memberships and data entry for complimentary authorization points.
Redeem Players Club points for casino merchandise and other casino services.
Research, compile and prepare data for reports; assists with special projects.
Participate in casino promotions and events to ensure excellent customer service.
Promote and carry out Casino promotions and events.
Provide feedback and assist as needed for each promotion and events.
Answer phones and take messages.
Occasional cash handling responsibilities for non-gaming (RPOS) funds.
Ensure compliance with Tribal, State, Federal, and NIGC regulations.
Maintain strict confidentiality of Players Club data.
Supervisory
Responsibilities:
This position requires no supervisory responsibilities.
Minimum
Qualifications:
High school diploma or general education degree (GED) and two years of related experience in the hospitality or retail field.
One year of college or technical school preferred.
Understand the concept of exceptional customer service and consistently deliver outstanding, attentive and friendly service to our guests.
Ability to handle stress, remain calm and courteous and handle a wide variety of clientele.
Ability to maintain effective working relationships with department head and employees.
Skill in solving practical problems, exercising good judgment and dealing with situations where only limited standardization exists.
Excellent organizational, communication and interpersonal skills.
Skill in identifying and resolving administrative problems under pressure conditions.
Knowledge of a 24-hour, 7 day a week operation.
Work nights, weekends and holidays as required.
Employment is contingent upon a favorable outcome of a background investigation.
Must be 21 years old Certificates, Licenses, Regulations:
Class B gaming license from the Lower Elwha Klallam Tribal Gaming Agency.
Washington State Driver's License Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently involves sedentary work:
exerting up to 10 pounds of force and/or a negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body.
Occasionally involves light work:
exerting up to 20 pounds of force and/or up to 10 pounds of force and/or negligible amount of force to move objects.
Occasionally lift and/or move up to 25 pounds.
Work Environment:
While performing the duties of this job, the employee is exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles.
The noise level is moderate Travel Requirement:
Local travel is occasionally required.
Travel outside of the state is infrequently required.
Typical travel time is generally less than a week.
Job Type:
Full-time Pay:
$18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Vision insurance Ability to commute/relocate:
Port Angeles, WA 98363:
Reliably commute or planning to relocate before starting work (Required) Education:
High school or equivalent (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person Job Title:
Player's Club Host Department:
Player's Club.
Estimated Salary: $20 to $28 per hour based on qualifications.
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